Customer Care

Businesses strive for satisfied loyal customers who actually want and like to do business with them because the customer sees great value in their products, price and service offer and because customers continuously have a rewarding experience. Assessing and monitoring this experience to provide empirical evidence that is clearly actionable throughout the business enables the business to keep existing customers satisfied,entice new customers and attract competitors customers.

A Fugace customer care program delivers relevant insights into how customers are interacting with your business across the service cycle allowing for continuous improvements in customer care. Fugace custom designs each customer care program and includes an on-line dashboard that delivers real time data which our clients can action without delay.